At Milena Designs, we specialize in custom-made dancing shoes, which mean that we make our shoes carefully, one by one, by the hands of expert dance artisans (shoemakers).
Most orders take around two weeks 2 make. The delivery is usually about 5 business days after being picked up by the currier at the factory.
As part of our goal to be the most convenient way to buy shoes, we accept returns and exchanges for products purchased through the Milena’s Designs website.
Our shoes are made based on the foot drawings with the measurements OR size estimates provided by the customer.
To insure a more accurate measurement of your foot, we recommend the following:
1) watch the video explanation how to take the measurements
2) Ask for somebody’s help to trace your feet.
3) Please do not try to trace your feet on your own.
4) Please trace your feet in the morning when they are relaxed.
5) When standing on the piece of paper to trace your feet, please do not put all of your weight on your fell, this may cause your foot to seem to be wider than it really is. Holding on to a chair may make this easier.
Please make sure that the drawings and tracings are clear. When measuring the widest part, please check twice, or as many times as necessary to make sure the measurements are correct. IF THESE MEASUREMENTS ARE NOT PROVIDED, AFTER TWO WEEKS, THE ORDER WILL BE PROCESSED BASED ONLY ON THE SHOE SIZE INFORMATION PROVIDED BY THE CUSTOMER.
NOTE: For men with size 13 ½(US) or women with size 11 ½(US), there will be an extra charge. Please call 786-233-1623 to discuss the charge.
PLEASE TRY ON YOUR SHOES ON A CLEAN AND SOFT SURFACE TO AVOID THE SOILING OF SUEDE SOLES. SHOES WITH SOILED SOLES, OR SHOES WHICH HAVE BEEN USED ON A HARD SURFACE CANNOT BE RETURNED FOR AN EXCHANGE.
In a shoe store, you can try on many different sizes and designs until you find the perfect match. We sell ONLY high quality shoes, but a size 8 shoe may need an adjustment for your size 8 “foot” Here at Milena Designs, if there is a problem with the shoe, or shoe is uncomfortable, we will remake a shoe for you up to 3 times after discussing each problem or situation.
BEFORE YOU SHIP THE SHOES (using the label provided for you in the box) call us at 786-233-1623, or email us at firstname.lastname@example.org stating the reasons for your return. You will receive further instructions regarding shipping. Shoes must be returned within four days after delivery, and must be completely clean and without any permanent scratches that cannot be fixed by cleaning the shoe. You will be responsible for any shipping costs to New Orleans,on products exchanged or returned to Milena Designs. Please attach a copy of your invoice and a letter stating the reason for the return. We will make a new pair of shoes with the necessary corrections without any extra cost as soon as possible including the shipping cost to you.
The address for returned merchandise is: 62181 Raymond Rd Lacombe LA 70445
For questions call us at 786-233-1623, or email us at either email@example.com
If the fit is still not correct, your money will be REFUNDED, EXCEPT the cost for initial SHIPPING to you.. We are the only online dance-shoe company that offers this guarantee to our customers with a very fair price for high-quality custom-made shoes. Please make sure that you measure from the longest toe to the heel in a straight line and measure the widest part of your foot for the best results.